Technical Support Administrator

Company: MD Warranty Inspection Services
Salary: Dependant on Experience

As Technical Support Administrator you will be required to provide a professional customer focused administration service to our remote technical teams. You will liaise with internal and external customers, providing an excellent service at all times and follow the correct company process and systems.

Role Responsibilities

  • To support the Technical Support  Managers in the efficient running of administrative support being provided to our Technical teams
  • To manage incoming correspondence & queries including hard copies and discs as well as web based client portals and to ensure the information is correctly scanned, uploaded, filed, renamed and distributed/notified as necessary to ensure ease of use by the end user, ensuring all queries are followed through to completion within set KPI
  • To liaise with clients to collate required documentation
  • To use the in-house system to extract client data for the Technical teams as required
  • To book work with the Technical teams and plan workload on their behalf

Experience & Qualifications

  • Highly motivated and well organised, displaying a positive mind-set and high energy.
  • High level of interpersonal skills, with the ability to build relationships and remain open and honest
  • Demonstrable ability to use own initiative, with confidence to put forward new ideas and is flexible in personal approach
  • Customer Service experience is essential
  • Must be familiar with Microsoft office namely; word, excel and outlook

Benefits

Private Medical Insurance

Annual Salary Reviews

Certified Training

Company Holidays

Games Room

Group Personal Pension Plan

Referral Scheme (Recruitment)

Ten Year Service Award Scheme


  • In-House Training
  • Free Hot Drinks
  • Weekly Yoga Classes
  • Bonus Scheme
  • Progression Opportunities

Why the MDIS Group is a great place to work

Working for the MDIS Group does not just offer a rewarding career, there are some excellent benefits both on the job and extending to outside of your working life…