Account Handler (Customer Service Unit)

Company: MD Insurance Services

As an Account Handler in our Customer Service Unit you will be required to provide a professional customer focused administration service, ensuring that the most effective systems and processes are followed at all times and that the customers’ needs are not just consistently met, but exceeded.


Role Responsibilities

  • To deliver the best possible customer service when dealing with existing or potential customers through excellent written and oral communication.
  • To deal with all incoming and outgoing customer enquiries by telephone/email/task, ensuring any requests are followed through to completion within internal KPI, with a complete record of action taken saved on the system.
  • To liaise and gather the required information which cross internal departments to ensure customer service is met and the solution is given to the clients. To identify to the Head of the Department any contentious/litigious issues at the earliest opportunity.
  • Continually look for ways to improve processes and increase the satisfaction to our clients.

Experience / Skills

  • Excellent knowledge, understanding and experience of Customer Services
  • Good verbal and written Communication skills
  • Highly motivated and well organised, displaying a positive mind-set.
  • High level of interpersonal skills, with an ability to deal with people at all levels
  • Demonstrable ability to use own initiative and flexible in personal approach


Private Medical Insurance

Annual Salary Reviews

Certified Training

Company Holidays

Games Room

Group Personal Pension Plan

Referral Scheme (Recruitment)

Ten Year Service Award Scheme

  • In-House Training
  • Free Hot Drinks
  • Weekly Yoga Classes
  • Bonus Scheme
  • Progression Opportunities

Life at MDIS

"This really is a great place to work and no two days are the same – but in a good way! All staff are friendly, professional and experts in their field."

Why the MDIS Group is a great place to work

Working for the MDIS Group does not just offer a rewarding career, there are some excellent benefits both on the job and extending to outside of your working life…